Warranty & Returns Information
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1.1 Guarantee
The guarantee conditions for your product can be found in the guarantee section of the site.
An invoice is included with the delivery of your products. This invoice is used as the manufacturer’s guarantee certificate and must be kept for all warranty claims.
1.2 Returns
In principle the Goods is non-refundable.But you have one weeks after receiving your item to request a return if you need.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns for an exchange or repair are available for products that are damaged in transit (ie: before you received it), faulty out of the box, do not work properly or otherwise do not satisfy the statutory consumer guarantees ("Consumer Guarantees") included in the Japanese Consumer Law (please see below regarding the Japanese Consumer Law).
MonoJan Shop reserves the right to assess the eligibility of Goods for return (including the condition and age of the goods) BEFORE accepting them as returned.
If you are returning your product because it is faulty or otherwise does not satisfy the Consumer Guarantees, please Contact the MonoJan Consumer Support Team at talk2000@monojan.com
All Goods which a customer wants assessed for return must be:
accompanied by proof of purchase from MonoJan shop by providing a receipt or other proof of transaction; and complete with instruction books and accessories such as power cords and any other out of box accessories supplied as part of the purchase.
Where you believe an item is faulty, it may be necessary for you to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time.
If your item that has been assessed at a service agent is deemed to be a manufacturing fault the cost of the inspection will be paid by you as the consumer.
Where an item is damaged through misuse or abnormal use, MonoJan shop will not provide a refund, exchange or repair.
If your product is exchanged because it is faulty or otherwise does not satisfy the Consumer Guarantees included in the Japanese Consumer Law the replacement product must be an identical type or of equivalent value to the original product.
This process is in addition to any further rights you may have under the Japanese Consumer Law.
For further information about consumer guarantees under the Japanese Consumer Law, visit http://www.japaneselawtranslation.go.jp/law/detail_main?id=2036&re=01&vm=01
1.3 Damaged in Transit
If your purchase is damaged before you received your order, MonoJan shop will replace your purchase with a new item. In the case of replacement, no additional shipping charges will be added to your order and we’ll help arrange for the original product to be shipped back to us.
1.4 Change of Mind
Please choose carefully as refunds or exchanges are not provided if you simply changed your mind or make a wrong decision.
We reserve the right to update and amend this policy at any time with specifically notifying you, and any revised version will apply from the time it is published. You should check back from time to time to ensure you are up to date with the current policy.
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